F.A.Q
The CBF Store is home to the biggest collection of homewares, gadgets, appliances, cookware, bakeware, home décor, outdoor products, and more. We promise you premium products at the lowest prices!
Just “How” you ask? Well in the absence of a physical store, we’re able to offer you the best prices in all of Australia! Add on some free shipping (T&C Apply) all over Australia, lay-by-services, a variety of payment methods, and discounted prices all year around, The CBF Store is the best online store for all of your shopping needs.
Operating without a physical storefront, The CBF Store stands as a Melbourne-based enterprise. Despite the absence of a walk-in establishment, our connections span Australia’s premier home appliance distributors and importers. Bolstered by an expansive freight network spanning all states, we bring you unrivaled access to a diverse product range.
You mean you’re still not convinced? Come discover trust and value at The CBF Store.
As a proud Australian-owned business, we prioritize your satisfaction. Operating exclusively online allows us to offer highly competitive prices on a wide range of products. From budget-friendly options to premium selections, we cater to diverse budgets. Our commitment to quality is reflected in each item, backed by our local ownership.
Embrace seamless shopping, benefiting from our expertise and personalized assistance. Join countless satisfied customers who’ve found reliability, affordability, and excellence with us. Your needs matter – shop confidently at The CBF Store for an authentic Australian shopping experience.
All our products are brand new and come with full manufacturers’ warranties (specific to each manufacturer).
Certainly, all of our products adhere to and meet the stringent Australian Standards. We prioritize delivering items that not only meet but often exceed these quality benchmarks to ensure your safety and satisfaction.
Rest assured that our commitment to providing products of the highest standards remains unwavering.
Absolutely! Placing your orders online at The CBF Store is quick and convenient. We understand the importance of efficient service, which is why we strive to process your orders within 24 hours.
Not only can you enjoy the ease of online ordering, but we also keep you informed every step of the way. If there are any updates on stock availability or waiting periods, rest assured that you will be promptly notified.
Checking the status of your orders is a breeze with our convenient and user-friendly options. Whether you prefer to stay within your members account page, chat with us via our website, shoot us an email, or give us a call during working hours – we’ve got you covered!
Simply log into your members account page and navigate to the order section where you can easily track the progress of your orders. If you have any questions or need immediate assistance, our friendly customer support team is just a click away on our website’s live chat feature.
Logging into your members account is quick and easy! When making your first order, you will be asked to sign up, providing us with your necessary contact and shipping details. It’s important to ensure that you update these details accurately to guarantee a seamless shopping experience.
Once you have successfully signed up, make sure to save your username and password. This way, you can effortlessly log on anytime to check the status of your order or take advantage of exclusive offers. We understand the importance of convenience and keeping our valued members in the loop!
Bank Transfer, Humm, AfterPay, Google Pay, Apple Pay, Laybuy, PayPal, MasterCard, Visa and Amex. And absolutely no cheeky surcharges!
“Yes indeed, the rumours are true. Most of our items are eligible for good ol’ fashioned lay-by and you will know instantly from that funky, uber-cool purple button that sits next to our (still) very cool BUY NOW button. Our lay-by arrangements allow for weekly or fortnightly payments, up to 3 months. By entering into such a payment arrangement you agree to adhere to our lay-by terms and conditions, which is really quite simple….
If you decided to cancel your lay-by with us after any number of payments have been made, we reserve the right to refund all monies paid up to cancellation day LESS an administrative charge – $30 or 10% of the total item/order amount (whichever is the least of these two).
Your order will be processed in a couple of days, and shipping (depends on your location), might take around 5 to 14 WORKING days, on average. Unlike some other big-name appliance sellers, CBF aims to assist customers all over, wherever our trucks can go safely.
If you’re in an area with more country vibes, expect your item to come towards the later part of our delivery timeframe. The shipping folks might also try to give you a bell (on your top contact number) before heading out to deliver your appliance securely, so make sure to pick up the phone anytime during this timeframe to avoid any delay.
We provide free delivery for many of our products to most parts of mainland Australia, including Tasmania. Some items have free delivery ONLY to specific zones/regions.
Alternatively, you can get competitive shipping rates by confirming during checkout or requesting a custom quote. Please also check each item’s “Features” section for any additional shipping details.
In some cases, remote addresses might have additional delivery charges. If you are ever in doubt about your location, kindly contact us at any time before making your purchase.
Feel free to reach out to us through Phone, E-Mail, the “Contact Form” below, or our Live Chat if you want to chat about our products or the unpredictable Melbourne weather really 🙂
In the rare event that this does occur, fear not as this is where the manufacturer’s warranty will kick in and assist in having a new unit delivered to you (while having the damaged/faulty unit picked up). All at no extra cost to you.
Every product includes the manufacturer’s stated warranty (if the product has warranty offered by the manufacturer), with warranty cards and 1800 numbers included. Plus, we’re here to assist you anytime for extra support or questions.
In the rare event the product is not suitable you are welcome to reach out to us to arrange an exchange, store credit or refund. We will provide you a return address so the item can be returned at your cost to be inspected and condition verified. We only accept returns on unused products in original boxing in saleable condition. Refunds will be processed with a restocking fee of 20% to cover handling costs.
At The CBF Store, we believe in the power of Corporate Social Responsibility (CSR) to make a positive impact on society. We go above and beyond profit-making by actively engaging in a wide range of CSR projects that address ethical, social, and environmental concerns.
Each year, we undertake various initiatives to give back to the community and make a difference. One of our key areas of focus is donations. We regularly contribute to charitable organizations that support causes such as education, healthcare, and poverty alleviation not only in Australia but in other continents too. By making these donations, we aim to create opportunities for those in need and contribute towards building a better future.
In addition to donations, we also actively seek out sponsorship opportunities that align with our values and objectives. Whether it’s supporting local sports teams or schools for fundraising events, we are committed to using our resources for the greater good.
In an era where sustainability is at the forefront of our minds, it’s refreshing to see how even our online presence can make a positive impact on the environment.
A “net zero website” goes beyond just being visually appealing and user-friendly. It takes into account its carbon emissions, energy consumption, and overall environmental impact. The goal is to minimize these factors to such an extent that the website effectively contributes to lesser net carbon emissions or environmental harm.
TreeNation, the largest reforestation platform that is transforming the world one tree at a time! With TreeNation, both individuals and companies have the incredible opportunity to make a positive impact on our planet by planting trees and offsetting their CO2 emissions.
Tree-Nation is not just your average reforestation initiative. It’s a global movement that empowers citizens and businesses to take action against climate change. By utilizing this innovative platform, anyone can contribute towards restoring ecosystems, combating deforestation, and creating a greener future for generations to come.
Whether you’re an individual passionate about environmental conservation or a company committed to sustainability, TreeNation provides an accessible and user-friendly way to get involved. You can plant trees in various reforestation projects around the world, making a tangible difference in areas affected by deforestation.
But it doesn’t stop there! TreeNation goes above and beyond by allowing you to offset your carbon footprint. By calculating your CO2 emissions and supporting tree planting initiatives, you can actively participate in reducing greenhouse gas emissions and promoting biodiversity.
Absolutely! When it comes to paying for your order, using promo codes and gift vouchers is a fantastic way to save some extra cash. And the best part? Yes, you can definitely use them!
As long as you have a valid promo code or gift voucher, you’re good to go. Just make sure that your promo code is within its expiry date and that it follows the terms and conditions specified. This way, you can enjoy all the benefits and discounts that come with these amazing perks.
So go ahead and shop with confidence, knowing that your promo codes and gift vouchers are there to help make your purchase even more affordable. Happy shopping!
If you’re looking to have The CBF Store onboard as a reseller for your product, we’d be thrilled to hear from you! Contacting us is easy – simply shoot us an email at sales@thecbfstore.com.au. Once we receive your message, our dedicated corporate or marketing division will take it from there and get in touch with you promptly.
