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Returns & Replacements

Welcome to The CBF Store, where Returns and Replacements are as smooth as silk and twice as delightful! We’ve crafted a process that ensures optimal outcomes while adhering to specific policies and procedures for returns and replacements. Since most of our products come straight from the manufacturers, we’ve got a direct line to uphold those warranty terms and cater to your needs with ninja-like precision.

Now, let’s talk about our customer service team. These folks are like superheroes in headsets, ready to swoop in and save the day with their unwavering dedication. No matter what pickle you find yourself in, they’re on it, working tirelessly to make things right.

But here’s the kicker: Every situation is different, right? That’s why our team doesn’t do cookie-cutter solutions for returns and replacements. Nope, they roll up their sleeves and tailor-make the perfect fix for you, because that’s just how we roll at The CBF Store.

Now, buckle up because here’s where the magic happens. Our approach to Returns and Replacements is all about teamwork. We’re not just talking about our team here – we’re talking about teaming up with the manufacturers to make sure everything runs like clockwork.

Picture this: You’ve got a product that needs to go back. No sweat! Our team swings into action with the returns and replacements, coordinating with the manufacturers to make the whole process seamless. From the moment you reach out to us to the happy moment you’ve got your replacement or refund in hand, we’ve got your back every step of the way.

Because here’s the thing: Your satisfaction? It’s our North Star. We’re not just in the business of selling stuff – we’re in the business of making sure you’re over-the-moon happy with your CBF experience. So when it comes to Returns and Replacements, you can count on us to go above and beyond to make it right.

Trust us, navigating the twists and turns of Returns and Replacements can be a bit of a maze. But fear not! With The CBF Store by your side, you’ve got a trusty guide who knows all the shortcuts and secret passages. So sit back, relax, and let us handle the heavy lifting. We’ve got this!

In the rare event that you find the product is not suitable, you are welcome to contact us to arrange an exchange, store credit, or refund. Please note that we are only able to refund the item if notified within 7-14 days after delivery, and if the product is unused, new and in its original packaging.

We will provide you a return address so the item can be returned at your cost to be inspected and condition verified. All refunds will be processed with a restocking fee of 20% to cover handling costs. Items that have already been installed are not eligible for returns.

Should you observe that the product has suffered damage upon delivery, we kindly request that you refrain from approving the acceptance note. Instead, promptly reach out to us at sales@thecbfstore.com.au to formally communicate the matter.

For expedited resolution, we appreciate the submission of a brief video and photographic evidence proving the extent of the damage. It is vital to refrain from installing the appliance until the matter has been addressed and resolved to your satisfaction.

To ensure a streamlined process, we require notification of any damaged appliance/product within a span of 7 days, commencing from the date of delivery. Your proactive cooperation is invaluable in facilitating a swift resolution and ensuring your contentment with our services.

Each appliance comes with its own specific (advertised) manufacturer’s warranty. Warranty cards and 1800 numbers are enclosed with your new items. In the rare case that the appliance you purchase develops an issue after installation, please reach out to the manufacturer directly via the 1800 number to arrange a service call.

Should you require further assistance or have any additional queries, please do not hesitate to contact us. Our customer service team would be more than happy to assist you arrange a service call with the manufacturer.

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